Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sandra Zygmunt

Sandra Zygmunt

May 28, 2025

5  out of  5
rating by Sandra Zygmunt
"Randi made it super easy to switch my car insurance and save $ with State Farm. Everything was done by phone/email and couldn’t have been better!"
We responded:
"Sandra, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Randi was able to make your switch to State Farm seamless and help you save money on your car insurance. We strive to make the process as convenient and stress-free as possible, and it's wonderful to know that everything went smoothly for you."
Profile photo of Carlos Zapata

Carlos Zapata

May 21, 2025

5  out of  5
rating by Carlos Zapata
"Me place comunicarle a la gente el buen servicio que presta esta oficina de state farm ,en la que he estado por 9 años , muy profesionales muy hamables y siempre están dispuestos a trabajar con el cliente y sacar el mejor beneficio especialmente liliana de león mi asesora por todos estos años ,atodos ellos mil gracias 😊..."
We responded:
"¡Gracias por compartir su experiencia tan positiva con nuestra oficina de State Farm! Nos alegra saber que durante estos 9 años ha recibido un excelente servicio y que nuestro equipo, en especial Liliana de León, ha podido atenderlo con profesionalismo y dedicación. Su satisfacción es nuestra prioridad, y comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible. ¡Gracias por confiar en nosotros!"
Profile photo of Erick Dardon

Erick Dardon

May 19, 2025

5  out of  5
rating by Erick Dardon
"Great experience, super service! Appreciate your help in notarizing my document."
We responded:
"Thank you, Erick, for sharing your experience with us. We're glad to hear that our service met your needs, especially with the notarization. If you need any further assistance, feel free to reach out."
Profile photo of Tim Fulp

Tim Fulp

May 16, 2025

5  out of  5
rating by Tim Fulp
"I stopped by the State Farm office in FishHawk for a notary, and I was blown away by the service. Erika and Isabella were incredibly friendly, professional, and efficient. I didn’t have to wait at all - they helped me right away with a great attitude. Best of all, the notary service was completely free! It’s such a relief knowing they’re available Monday through Friday during business hours. Highly recommend this office if you ever need quick, courteous, and free assistance!"
We responded:
"Thank you, Tim, for sharing your experience with us! We're glad to hear that Erika and Isabella provided you with friendly and efficient service. We appreciate your recommendation and look forward to assisting you again in the future! "
Profile photo of Eileen O'Halloran-Levine

Eileen O'Halloran-Levine

May 16, 2025

5  out of  5
rating by Eileen O'Halloran-Levine
"I had a very good experience with working with Randi at State Farm re car insurance! She was extremely patient in waiting for me to get back to her, as we had to play telephone tag, due to my schedule. When we finally connected, she was knowledgeable and helped me secure a much better insurance rate than my previous company, by almost half! That alone was reason enough to deal with her and State Farm, but she helped make it a seamless experience! I would highly recommend working with her if you want to secure a great rate for car insurance! I couldn’t be more pleased with the entire process! Thanks so much, Randi!"
We responded:
"Thank you, Eileen, for sharing your positive experience with Randi. We're glad to hear she was able to assist you in securing a better rate and make the process smooth for you. Your recommendation means a lot to us, and we appreciate your trust in our services! "
Profile photo of Shannon Young

Shannon Young

May 14, 2025

5  out of  5
rating by Shannon Young
"Jennifer is the ultimate professional"
We responded:
"Thank you, Shannon! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
Profile photo of Yash Bhutwala

Yash Bhutwala

May 14, 2025

5  out of  5
rating by Yash Bhutwala
"Siena was incredibly helpful and got us the best deal on multi-car multi-property insurance! They also offer free notary services for customers!"
We responded:
"Thanks for choosing us, Yash! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
Profile photo of Tony Friedrichsen

Tony Friedrichsen

May 14, 2025

5  out of  5
rating by Tony Friedrichsen
"We recently started working with Melissa Snively’s office for both our personal and business insurance needs, and we’ve been extremely happy with the experience so far! The communication from the start has been excellent, and they’ve been incredibly helpful in getting us organized and on the right track. Looking forward to continuing our relationship with such a responsive and knowledgeable team!"
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Tony! Let us know if we can help with anything else. "
Profile photo of Jeffrey B

Jeffrey B

May 14, 2025

5  out of  5
rating by Jeffrey B
"Angela and her entire team helped me as of I family (always feel like I am). You can shop around for Insurance but if you want true reassurance when (and they will) go wrong stick with State Farm in Lithia!"
We responded:
"We appreciate you, Jeffery! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
Profile photo of Jim Barnish

Jim Barnish

May 12, 2025

5  out of  5
rating by Jim Barnish
"Siena and the whole Melissa Snively State Farm staff were well beyond helpful. I would rate them much higher than a 5 if I was able. They have all been so responsive and available. Visiting them at their office has always been a most pleasurable experience."
We responded:
"Thank you, Jim, for your kind words and generous rating. We're so pleased to hear that Siena and the team have been able to assist you effectively. We look forward to continuing to provide you with excellent service."
Profile photo of Lissette

Lissette

May 7, 2025

5  out of  5
rating by Lissette
"Wonderful service!! We switched from Geico to State Farm and are truly happy with it. Liliana is amazing. She makes you feel like you are part of their family. I already recommended her and her office to my family members."
We responded:
"Thank you, Lissette, for your kind words and for choosing us for your insurance needs. We're so pleased to hear that Liliana has made you feel at home and that you're satisfied with our service. We appreciate your recommendations and look forward to continuing to serve you and your family."
Profile photo of J B

J B

May 5, 2025

2  out of  5
rating by J B
"Great at first, but service fell off. Took weeks sometimes with multiple emails to get a response. Was quoted something by an employee to get a lower rate and they apparently fired that person and wouldn't honor what was offered. When we switched, our new agent showed they sent the new policies several times, but they "didn't receive". We were with them for 4 years, but the customer service changed a lot. For the worse. If you like SF, we would recommend a different agent."
We responded:
"Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we fell short of your expectations. Providing prompt communication and consistent service is incredibly important to us, and it’s clear we didn’t meet those standards in your case. Regarding the quoted rate and policy transfer issues, we apologize for any confusion or frustration caused during the process. We strive to ensure all interactions are clear and seamless, and it’s disappointing to learn we did not deliver that for you. We value the years you spent with us and regret that we couldn’t maintain the level of service you originally experienced. Your feedback is invaluable and will help us improve so we can better serve our clients moving forward. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. Thank you again for taking the time to share your experience, and we wish you all the best with your new agent."
Profile photo of Kimberly Giliberti

Kimberly Giliberti

May 5, 2025

5  out of  5
rating by Kimberly Giliberti
"Jennifer T. is always so helpful, knowledgeable and friendly. Melissa really has a wonderful team!"
We responded:
"Thank you for your kind words! Jennifer truly embodies our commitment to providing reliable coverage information and exceptional customer service. We’re so glad you’ve had such a positive experience with our insurance agency!"
Profile photo of InterFaith Quest

InterFaith Quest

April 30, 2025

5  out of  5
rating by InterFaith Quest
"prompt positive service assistant"
We responded:
"Thank you, InterFaith Quest, for your generous feedback and excellent rating! We’re delighted to know that our service assistant was prompt and fulfilled your expectations. If you require any additional assistance, please don’t hesitate to contact us."
Profile photo of Diane Tierney

Diane Tierney

April 29, 2025

5  out of  5
rating by Diane Tierney
"We are very happy with the service provided by this agency, particularly by Liliana DeLeon. She answered all of our questions quickly and precisely. She also managed to save us more than a few bucks, which is an added plus! We would definitely recommend Liliana and this agency to anyone looking for great service."
We responded:
"Thank you, Diane, for sharing your positive experience with us. We're glad to hear that Liliana was able to assist you effectively and help you save money. Your recommendation means a lot to us, and we appreciate your trust in our agency."
Profile photo of Angie Hartley

Angie Hartley

April 29, 2025

5  out of  5
rating by Angie Hartley
"Randi was amazing!! She was very informative and is great with communication! She worked with me to get me the best rates for me!"
We responded:
"Thank you, Angie, for your kind words! We're glad to hear that Randi was able to assist you effectively and find the best rates. We appreciate your feedback and look forward to continuing to serve your insurance needs."
Profile photo of Susan Ouyang

Susan Ouyang

April 26, 2025

5  out of  5
rating by Susan Ouyang
"I am very grateful to Siena for her patience and professionalism in explaining insurance to me. She knew that I was not eligible for State Farm Insurance but still gave me the best service. This is rare in today’s society. So I strongly recommend Siena as the best agent."
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear about the excellent experience you had with Siena. Her dedication to providing outstanding service and taking the time to explain insurance concepts is what we strive for at State Farm. Siena’s commitment to helping you navigate your options truly reflects the core values of State Farm—being a good neighbor and prioritizing what’s right for the customer. We appreciate your strong recommendation and hope we can assist you with any insurance-related needs in the future. "
Profile photo of L and M Garvey

L and M Garvey

April 25, 2025

5  out of  5
rating by L and M Garvey
"Years ago Siena suggested a supplemental hospital insurance for my husband who was under age 64 and in good health. She sure knows her products. We just used this low cost insurance and were paid 300 to 400 dollars a day for a hospital stay. Blew my mind when I opened the mail and found a check for 18,000 dollars. If you are in good health you never know when something could happen. Looking out for our future, that agent Siena Hersh, knew that unexpected day could come. She protected our lifestyle and piece of mind. I have had claims with this insurance 2 other times. As as long as my small premium is paid my husband can collect any time he is hospitalized. Thank you, thank you. I'm so glad we listened to our Agent Siena Hersh."
We responded:
"Linda, we really enjoy doing business with you. Thank you for your kind words and allowing us to help you with your insurance needs! "
Profile photo of Matthew Davis

Matthew Davis

April 24, 2025

5  out of  5
rating by Matthew Davis
"Great experience working with Sienna Hersh. She took her time explaining everything and advising me of all my options so I could make an informed decision. Highly recommend!"
We responded:
"Thank you for sharing your experience! We’re glad Siena took the time to explain your options and help you make an informed decision. At our State Farm office, we aim to provide exceptional service. Your recommendation means so much to us—thank you for choosing State Farm!"
Profile photo of Ferrando Macchetta

Ferrando Macchetta

April 24, 2025

5  out of  5
rating by Ferrando Macchetta
"Erika, Isabella, and Barbara were exceptionally helpful and patient as they notorized and witnessed our house selling documents...at LUNCH TIME!! Thank you ladies!!"
We responded:
"Thank you, Ferrando, for sharing your experience with us! We're glad to hear that Erika, Isabella, and Barbara could assist you with your documents, even during their lunch break. We appreciate your kind words and your trust in our team. "
Profile photo of David Prince

David Prince

April 23, 2025

5  out of  5
rating by David Prince
"Randy took great care of us when I needed to transfer my in-laws policies to Florida. Quick and professional."
We responded:
"David, we appreciate your feedback and are thrilled to know you had a great experience! We look forward to continuing to serve your insurance needs!"
Profile photo of Rosemary Hernandez

Rosemary Hernandez

April 23, 2025

5  out of  5
rating by Rosemary Hernandez
"Randi The State Farm agent that helped me was awesome. She explained everything to me. At first we did have a little issue. But it got fixed she went out of her way to fix it.I wish they are more like her"
We responded:
"Thank you, Rosemary, for sharing your experience with Randi! We are delighted to hear that she successfully resolved the issue and delivered outstanding service. Your feedback is invaluable, and we will be sure to convey your kind words to her."
Profile photo of Dalia Keyes

Dalia Keyes

April 23, 2025

5  out of  5
rating by Dalia Keyes
"I recently met with Siena and she was very helpful and able to save me money by bundling my auto and home owners. I would highly recommend her and Melissa Snively State Farm Agent for your auto and home owner needs"
We responded:
"Thank you so much for choosing us, Dalia! We’re truly excited to help protect what matters most to you, both today and in the future. We can’t wait to serve you for many years to come!"
Profile photo of Morgan Adams

Morgan Adams

April 23, 2025

5  out of  5
rating by Morgan Adams
"Isabella Hellman and Erica were so welcoming as soon as I walked in the door!!! They made me feel so good!!!"
We responded:
"Morgan, thank you for taking the time to leave such a great review! We’re lucky to have customers like you and are always here whenever you need us!"
Profile photo of Don Goodson

Don Goodson

April 18, 2025

5  out of  5
rating by Don Goodson
"I had a great experience working with Siena Hersh. She was able to get me the coverage for my new equipment and at the same time tried to see if they could cover my car. Very professional and would recommend her to others that might be in the market for new insurance."
We responded:
"We appreciate you, Don! Building long-term relationships with our customers is what it’s all about, and we’re so happy to have you as part of our insurance family! "